Frequently Asked Questions (FAQ)

Anyone who has registered to use Rittal cloud solutions and owns a Rittal enclosure can use Rittal ePocket.

To activate and create equipment and system documentation, you need a Rittal enclosure. Once you have logged into the Eplan Cloud environment and have accessed the Rittal ePocket service, scan the QR code on the rating plate of your Rittal enclosure from Rittal ePocket. After the QR code has been validated, the equipment or system documentation will be activated for you. If there is no QR code on the Rittal rating plate, documentation is created by manually entering information from the Rittal rating plate. You will then receive your Rittal QR code to match your enclosure. You can use the dialogues that follow to fill your digital wiring plan pocket with all the data, documents and information for your equipment or system.

Rittal ePocket is a browser-based application, and you can therefore use the current version of your Internet browser to access it. At present, Rittal ePocket is optimised for Google Chrome, Mozilla Firefox and Microsoft Edge.

Rittal ePocket can be used with any Rittal enclosure. Once Rittal ePocket equipment or system documentation has been created, it is then available free of charge for an unlimited period.

Yes, Rittal ePocket supports the addition of multiple Rittal QR codes from different enclosures. All you need to do is access the relevant equipment or system documentation and click on the “Add QR code“ button. You can then add another Rittal QR code.

You can find a detailed explanation of roles and access rights on the Eplan help page.

No, when you log into Rittal ePocket, you will always have access to all the equipment and system documentation in your organisation, even without scanning a Rittal QR code. The only requirement is the access rights to the relevant equipment and system documentation. Provided you have the necessary access rights, you can replace the destroyed QR code with a new one in the relevant equipment or system documentation.

You can create equipment or system documentation with the help of one enclosure for the entire system. You then have the option of adding further QR codes to the equipment or system documentation. Subsequently, it is possible to jump directly to the equipment or system documentation from each QR code.

Eplan Cloud is a web-based platform for Eplan and Rittal cloud products. Installation is not necessary. However, to gain access to products and services in the Eplan Cloud, you need to be registered in Eplan Cloud. Registration is free of charge.

There is 1 GB of memory available per project or per wiring plan pocket.

No, but 1 GB for one wiring plan project is more than adequate.

At present, you need a permanent Internet connection to be able to access all the features of the Rittal ePocket service.

Yes, there are four different levels – administrator, designer, user and guest.

No, there is no limit.

Since redlining is always included in Eplan eVIEW, this is also always available in Rittal ePocket.

No, you need to have a user account and be logged in. What’s more, the access rights can be set with four different authorisation levels via the user management interface.

Yes, all standard data formats can be stored. You will find a list of the document types that are currently supported on the Eplan help page.

a. Where possible, maintenance work is not carried out during working hours. You will receive advance notice of maintenance work.
b. You can view the operating status of Eplan Cloud online in the Trust Center at any time.

Projects cannot currently “move”. At present, the only way around this is to download the project and upload it to a new organisation.

Yes, Rittal ePocket can also be used for commissioning, such as for consulting the wiring plan. The commissioning documents can also be stored in Rittal ePocket.

a. You must always be logged into Rittal ePocket (with the appropriate access rights). When you are logged in, you can use the project navigator to click your way to the project you want.
b. Alternatively, you can scan the QR code to access the relevant project directly.

When you are logged into Rittal ePocket, you can use the project navigator to display individual projects. The QR code is still accessible in the relevant Rittal ePocket documentation and can be replicated for access purposes.

No, only registered, authorised users can gain access.

Yes, you can also set up access for users from other companies via the user management interface.

No, only Rittal QR codes that are linked to a Rittal enclosure will work.

There is strict compliance with the GDPR. No personal data is analysed.