Please use the new EPLAN Data Portal within the EPLAN Cloud from now on. You need at least EPLAN Platform version 2.9 Service Pack 1 Update 6 to import data from the new EPLAN Data Portal.
To use the new EPLAN Data Portal with full functionality in your EPLAN Platform, proceed as follows:
Utilities > EPLAN ePULSE > EPLAN Data Portal
Note: In the browser you have no possibility to import article data, the corresponding URL is: https://dataportal.eplan.com/
Frequently Asked Questions (FAQ)
Solution 1:
If the "EPLAN ePULSE" tab remains gray or does not display any data, please proceed as follows:
The incorrect display may be caused by a difference between the EPLAN version and the installed language packages. Please reinstall the language packages via Help > EPLAN Download Manager. Please install all language packages that you use on your computer.
Example: German language package: "EPLAN Gui de-DE 2.9 SP1 (x64)".
If this does not solve the problem, please proceed as follows:
1. First, please uninstall all language packages of version 2.9 SP1 (Control Panel > Programs and Features).
- Please uninstall the language packages "EPLAN Gui ??_?? 2.9 SP1 (x64)" via the context menu (right mouse click).
2. Afterwards, please uninstall the EPLAN update: Control Panel > Programs and Features > Show installed updates
- Please uninstall the update "EPLAN Platform 2.9 SP1 (x64) Update ?" via the context menu (right mouse click).
3. Now start the EPLAN Download Manager via Windows Explorer: C:\Programs\EPLAN\Download Manager\"Version number"\Bin\Download.exe
- Select the current update and the language packages according to the EPLAN installation on your computer.
Hint:
If the EPLAN Download Manager does not display any updates, please use the following link to download the update via a browser:
https://www.eplan-software.com/services/downloads/eplan-electric-p8/
Unzip the ZIP file and select the "Install from folder" option in the EPLAN Download Manager.
Solution 2:
The behavior is related to Intel(R) Iris(R) Xe graphics cards.
The behavior is known at Intel. A solution is being worked on. Check the manufacturer's website for current drivers and install them.
https://www.intel.com/content/www/us/en/download-center/home.html
https://www.intel.cn/content/www/cn/zh/support/articles/000058136/graphics/graphics-for-11th-generation-intel-processors.html?wapkw=wpf
If a separate graphics card is available in the PC, you can set the driver to use the separate graphics card for EPLAN. Example NVIDIA driver:
In case of network problems, please check the accessibility of the URLs and open port 443 (TCP) in the firewall.
Please use the following link for an up-to-date list of the URLs used: https://www.eplan.com/en/support/cloud.html
